Refund Policy
A clear, upfront explanation of when a course purchase can — and can't — be refunded.
Last updated: January 15, 2026
1. Overview
This Refund Policy explains how NeuralRise handles refund requests for course purchases and forms part of our Terms & Conditions. It applies to all courses purchased directly through the NeuralRise platform, whether paid in full or through an EMI (installment) plan.
2. General Policy
NeuralRise courses grant immediate, unrestricted access to complete lesson videos, source materials, project files, and downloadable resources the moment your payment is confirmed. Because the full value of what you purchased is delivered upfront and cannot be “returned” the way a physical product can, course purchases are non-refundable once payment has been successfully processed. This applies regardless of how much of the course you have viewed or completed.
We ask that you review a course’s description, curriculum outline, difficulty level, and any available free preview lessons before purchasing, so you can make an informed decision.
3. Exceptional Circumstances
While our general policy is no refunds, we recognize that a small number of situations are not the learner’s fault and deserve a case-by-case exception. We will consider a refund, in whole or in part, at our discretion, in situations such as:
| Situation | What we look at |
|---|---|
| Duplicate or erroneous charge | You were charged more than once for the same course, or charged an incorrect amount due to a checkout error. |
| Verified platform failure | A confirmed technical issue on our end (not your device, network, or browser) prevented you from accessing the course content you paid for, and we were unable to resolve it within a reasonable time. |
| Course not delivered as described | The course purchased was materially different from its published description at the time of purchase (for example, listed content is missing entirely). |
| Unauthorized transaction | You can demonstrate the purchase was made without your authorization (subject to verification). |
Exceptions are evaluated individually by our support team; meeting one of the situations above increases the likelihood of approval but does not guarantee it. We may request supporting information (such as screenshots or error details) to verify your request.
4. Non-Refundable Items
- Certificates of completion already issued for a course, even if a refund exception is later granted for that course.
- Courses purchased more than 15 days ago, except in cases of a duplicate/erroneous charge discovered later.
- Any portion of a course consumed through a free preview lesson (previews are provided precisely so you don’t need to pay to evaluate the course first).
- Payment gateway or bank charges, where applicable, are outside our control and are not refunded by NeuralRise.
5. How to Request an Exception
To request a refund exception:
- Email info@neuralrise.in with the subject line “Refund Request”, or use our contact form.
- Include your registered email address, the course name, the transaction/order ID from your payment receipt, and a clear description of what happened.
- Attach any supporting evidence (screenshots, error messages) if relevant.
We will acknowledge your request and may follow up with clarifying questions.
6. Processing Time
We aim to review and respond to refund exception requests within 5–7 business days of receiving all the information we need. If an exception is approved, the refund is issued to your original payment method through Razorpay; depending on your bank or card issuer, it may take an additional 5–10 business days to reflect in your account after we initiate it. For EMI purchases, any refund is processed in coordination with the financing partner and may follow their own timelines.
7. Chargebacks & Disputes
If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we reserve the right to suspend your account and access to the disputed course while the chargeback is investigated. We encourage you to reach out to us directly first — most issues can be resolved faster that way than through a bank dispute process.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected in the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.
9. Contact
For refund-related questions, reach us at:
- Email: info@neuralrise.in
- Location: Nagpur, Maharashtra, India
- Contact form: neuralrise.in/contact